Phone: +1-775-884-3922
Fax: +1-818-475-1741
E-mail: support@runtime.org

We speak English & German.

Office hours are Monday thru Friday from 8 a.m. to 5 p.m.

Email response time is usually less than 2 hours during business hours and 24 hours outside. We answer emails 7 days a week.

European Office:

Phone: +49-30-280-8008
Fax: +49-30-690-88-444
E-mail: support_europe@runtime.org

We speak German, English & French.

Office hours are Monday thru Friday from 10:00 to 18:00.

Email response time is usually less than 2 hours during business hours and 24 hours outside. We answer emails 7 days a week.

Runtime Software
304 West Fifth St.
Carson City, NV 89703, USA
Phone: +1-775-884-3922
Fax: +1-818-475-1741
E-mail: info@runtime.org

We speak English & German.

Runtime Software
Invalidenstr. 160
10115 Berlin, Germany
Phone: +49-30-280-8008
Fax: +49-30-690-88-444
E-mail: support_europe@runtime.org

We speak German, English & French.

Registered users of GetDataBack, DiskExplorer, RAID Reconstructor and Captain Nemo are entitled to free updates for the life of the product.

Just download the new version of the program from our website and register it with the license key you got.

Contact Tech Support

When contacting tech support, please help us by including the name and version no. of the program you are using, any error messages and error no. you are getting while running the program, and how we can contact you.

RAID Support

If you are having trouble finding your RAID's parameters, our RAID Probe service might be an option for you.

DriveImage XML Support

There is not support for the free Private Edition. The buyer of the Commercial Edition gets free support for one year for the number of support incidences specified at the time of purchase.

Data Recovery Service

You do not want to do the recovery yourself? We can do it for you. Read more...